Location: cityofbardstown.org > Customer Service

Customer Service

The Customer Service Department of the City of Bardstown provides support to customers of Electric, Cable TV, Cable Internet, Water, Sewer and Sanitation (trash pickup) Services. They are also the billing clerks for the above services as well as Property Taxes and Business Licenses. There are seven full-time customer service clerks. These clerks are responsible for the accounts of approximately 4200 Electric customers, 8000 Cable customers, 784 Cable Internet customers, 5787 Sewer customers, 9000 Water customers and 4472 Sanitation customers.

Bardstown Customer Service is responsible for taking payments and service applications, as well as answering questions, resolving problems and billing customers. Payments by electronic fund transfer, Cash, Check and Money Order are accepted.

The office is open daily to walk-in customers, except on holidays, from 8:00 a.m. to 5:00 p.m. Customer phone calls are answered by a Customer Service Representative each weekday from 8:00 a.m. to 5:00 p.m. After-hour utility calls are received by a dispatcher.